End-User License Agreement · Last updated: July 4, 2026
The short version.
By downloading, installing, or using CaseRelief (the "Software"), you agree to these Terms of Use and End-User License Agreement (the "Agreement"). If you do not agree, do not use the Software.
"CaseRelief," "we," "us," and "our" refer to the operator of CaseRelief, a sole proprietorship in British Columbia, Canada, doing business as "CaseRelief." "You" means the person using the Software. "Lemon Squeezy" means Lemon Squeezy, LLC, our Merchant of Record for payments. The "Free Tier" is what you can use without paying; the "Pro Tier" is what a purchased license key unlocks (the Exhibit Builder and PDF exhibit export).
This is the most important section of these Terms.
CaseRelief is a document-organization tool. It is not a law firm, not a legal service, and does not provide legal advice of any kind. Using it does not create an attorney-client relationship with anyone.
The Software does not evaluate your case, advise on strategy, or judge whether evidence is admissible. You are solely responsible for your legal matters; for the accuracy, completeness, and admissibility of anything you produce with the Software; and for complying with your court's rules. If you need legal advice, consult a licensed attorney or a legal aid organization. We genuinely encourage it, even if you are representing yourself.
You must be at least 18 years old (or the age of majority where you live) to purchase a Pro license. Pro licenses are offered for sale only to residents of the United States and Canada. By purchasing, you represent that you are a resident of one of those countries. We may decline or refund purchases made from elsewhere.
We grant you a non-exclusive, non-transferable, revocable license to install and use the Free Tier on your devices to organize email correspondence.
Upon a valid purchase, we grant you a non-exclusive, non-transferable license to use the Pro Tier on up to two (2) devices at a time. The license is perpetual: a one-time purchase, not a subscription. It is personal to you: it may not be transferred, resold, sublicensed, or shared. You can deactivate a device inside the app to free a slot for another.
Offline use: the Free Tier never needs an internet connection. For roughly the first four months after purchase, the Pro Tier verifies its license online periodically: after about three weeks with no connection at all, Pro features pause until your computer is next online, then resume automatically. Nothing is deleted and nothing is lost while paused. Once your license is about four months old, the checks stop for good: the App never contacts our server again and Pro works fully offline from then on.
Individuals may use the Software in their professional practice (for example, a paralegal or attorney organizing correspondence for a client's matter). Each person using the Software needs their own license. If you'd like CaseRelief for your whole team or organization, contact support@caserelief.net and we'll set you up.
The Software, including its code, design, documentation, and branding, belongs to us and is protected by copyright and other intellectual-property law. This Agreement licenses the Software to you; it does not transfer ownership. Everything you produce with it (your evidence files, your exhibits) is yours.
Payments are processed by Lemon Squeezy, LLC as Merchant of Record. When you buy a Pro license, you transact with Lemon Squeezy, which handles payment processing, applicable taxes, and billing under its own terms. We never see or store your payment card details.
The Pro Tier is a one-time purchase of $79 USD (plus any applicable taxes, as determined by Lemon Squeezy). Prices may change; changes never affect a purchase already made.
If you dispute the charge with your card issuer, the license is automatically revoked when Lemon Squeezy notifies us. If the dispute resolves in our favor, contact us and we will reinstate it.
The Software checks for updates and installs them automatically, so you always run the latest version. Updates may include fixes, improvements, and security patches, and remain subject to this Agreement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, NOR THAT ANY OUTPUT WILL BE ACCURATE OR COMPLETE.
WE MAKE NO WARRANTY THAT ANY DOCUMENT, EVIDENCE FILE, OR EXHIBIT PRODUCED BY THE SOFTWARE WILL BE ADMISSIBLE IN ANY COURT, ACCEPTED BY ANY JUDGE, OR ACHIEVE ANY LEGAL OUTCOME.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES ARISING FROM RELIANCE ON THE SOFTWARE OR ITS OUTPUTS IN LEGAL PROCEEDINGS, OR FROM INABILITY TO USE THE SOFTWARE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SOFTWARE (OR ZERO IF YOU USE ONLY THE FREE TIER).
Some jurisdictions do not allow certain warranty or liability exclusions. If you are a consumer in such a jurisdiction, including under provincial consumer-protection law in Canada or state consumer law in the United States, these limitations apply only to the extent that law permits, and nothing in this Agreement waives statutory rights that cannot be waived by contract.
Use the Software only for lawful purposes. In particular, you may not use it to fabricate, alter, or forge evidence; to access email accounts you do not own or lack authorization to access; or to violate any law, regulation, or court order. Preserving quoted reply chains and source stamps exists to keep your evidence honest. Keep it that way.
What goes in: the Software extracts and organizes the email data you point it at, whether a live mailbox or a file you import. It does not and cannot verify that source material is authentic, complete, or unaltered. If source data has been altered or fabricated, by anyone, at any point before processing, the outputs will faithfully reproduce it. The Software's stamps record which source was processed and when; they say nothing about whether the underlying messages are genuine.
What comes out: evidence files, PDF exhibits, and anything else the Software generates are ordinary files saved to your device. Like any file, they can be edited, by you or by anyone with access to them, after export. The Software has no ability to monitor, preserve, verify, or certify an output once it has been exported.
The source and date stamps, metadata, and numbering the Software places in outputs describe what the Software did at the moment of generation. They are informational, not a forensic certification. They cannot prove that a file was, or was not, modified after export, and we make no representation that any output remains unaltered after it leaves the Software.
You are solely responsible for the integrity of outputs after export. A modified output is your document, not the Software's output. You agree not to present a modified file as the unmodified product of the Software, and not to attribute to the Software content it did not generate.
Indemnity for misuse: you agree to indemnify and hold us harmless from third-party claims, losses, and reasonable costs arising from (a) modification of an output after export, (b) misrepresentation of any document as unaltered Software output, or (c) use of the Software or its outputs to fabricate, alter, or forge evidence, including knowingly processing forged or altered source material. This indemnity is limited to those situations; it does not apply to your ordinary, lawful use of the Software.
And a plain warning: fabricating, altering, or destroying evidence in a legal matter is a serious offence in virtually every jurisdiction. Depending on where you are, it can amount to obstruction of justice, fabricating evidence, perjury, or contempt of court, and it can carry criminal penalties, court sanctions, and the loss of your case. Few things destroy credibility with a court faster than tampered evidence. Don't do it.
The Software processes your email entirely on your device. It transmits no email content, metadata, attachments, or generated documents to us or anyone else. If you choose to share an evidence file with a third-party service (a lawyer's portal, an AI assistant, anything), that is your decision and is governed by that third party's terms, not ours. See our Privacy Policy for the small amount of licensing data we do hold.
By you: stop using the Software any time. To remove all local data, uninstall the App and delete the %APPDATA%\caserelief\ folder and the %APPDATA%\caserelief_license.key file. Deleting these does not cancel your license: the key from your purchase email re-activates Pro any time.
By us: we may revoke a Pro license if you materially violate these Terms (especially Section 4), if your purchase is refunded or charged back, or if the law requires it. On revocation, Pro features deactivate and the Free Tier remains available. We will make reasonable efforts to notify you at the email on your license. Sections 2, 5, 8, 10, and 14 survive termination.
We may update these Terms. For material changes we will post a notice on the Website at least 30 days before they take effect. Continuing to use the Software after that constitutes acceptance; if you do not agree, stop using the Software.
This Agreement is governed by the laws of British Columbia, Canada, without regard to conflict-of-law principles, and disputes are subject to the courts of British Columbia. However, if you are a consumer, nothing in this section deprives you of the protection of the consumer laws of the place you live, or of the right to bring proceedings in your local courts where that law grants it (including small-claims court, and including Quebec consumers' right to proceed in Quebec).
If any provision of this Agreement is unenforceable, the rest remains in effect. This Agreement, together with the Privacy Policy, is the entire agreement between you and CaseRelief about the Software and supersedes prior understandings.
Questions about these Terms: support@caserelief.net
CaseRelief is a software tool. It is not a law firm, does not provide legal advice, and use of CaseRelief does not create an attorney-client relationship. You are solely responsible for your legal matters and for the accuracy and admissibility of any documents you produce.