Last updated: October 30, 2026
The short version. Your emails and evidence stay on your computer. CaseRelief never uploads your email content, attachments, or evidence files anywhere. There is no telemetry, no analytics, and no tracking in the app. The website uses no cookies or tracking scripts.
If you buy a Pro license, we store the minimum needed to make it work: your email address, order details, and your device's anonymous code and name. Payment is handled by our payment provider; we never see your card number. We send you one email, with your license key. That's the whole story.
CaseRelief is operated as a sole proprietorship by its founder in British Columbia, Canada, doing business as "CaseRelief." For privacy inquiries and data requests, contact privacy@caserelief.net. The founder is the designated privacy officer responsible for personal information under Canadian law.
In this policy, "CaseRelief," "we," "us," and "our" refer to that operator. "You" refers to the person using the CaseRelief desktop application (the "App") or visiting caserelief.net (the "Website").
This is the most important section. The App runs entirely on your computer. When you connect an email account (IMAP or Microsoft sign-in), import an email file (.mbox, .eml, .zip), extract text from attachments, run OCR on scanned documents, or generate evidence files and PDF exhibits, all of that happens locally. Specifically, we never receive, transmit, access, or store:
The App contains no advertising, no analytics, no telemetry, and no tracking of any kind.
We collect personal data in three situations: when you purchase a Pro license, when you activate it on a device, and when you email us.
| Data | Where it comes from | Why we keep it |
|---|---|---|
| Email address | Your purchase (via our payment provider) | Delivering your license key; support lookups |
| Order and customer IDs | Our payment provider | Linking your license to your order for refunds |
| License ID and plan | Generated by us | Making your license work |
| Device code | The App, on activation | Enforcing the 2-device limit |
| Device name | The App, on activation (your computer's Windows name, which may include a personal name if you named it that way) | Shown to you so you can tell your devices apart |
| App version and activation timestamps | The App / generated by us | Support and license administration |
About the device code: it is an anonymous code made from your Windows installation by a one-way function. It identifies your Windows installation to our license server without revealing anything about you or your hardware. The underlying identifier never leaves your machine.
What we don't store: we do not store your IP address in our database. Our hosting provider may log IP addresses transiently as part of normal operation.
Under Canadian law (PIPEDA and Quebec's private-sector privacy act): we collect this information with your consent, given at purchase, for purposes a reasonable person would consider appropriate: running the license you bought.
The App checks our update server for new versions. That request carries only the app version. No personal data, no device code, no license information.
While a Pro license is active, the App also periodically revalidates the license with our server. That request carries the license and device data described in the table above. Never your emails, files, or anything else. These checks stop for good about four months after purchase; from then on, Pro runs fully offline and the App never contacts our license server again. (It still checks for updates, as described above.)
caserelief.net is a static website. It sets no cookies, runs no analytics scripts, and requires no account. Fonts are self-hosted, so your browser makes no requests to third parties while you browse. The one exception is when you click a Buy button: the checkout opens over the page, loaded from our payment provider's servers, and their privacy policy covers it. Nothing from the payment provider loads before that click. Our hosting provider shows us aggregate visit totals (pages viewed, country, device type and operating system), never IP addresses. When you download the installer, we count it in an anonymous daily tally, and our hosting provider's totals show the country, device, operating system and browser type. No IP address or personal information is recorded with it.
When you contact support@ or privacy@, we receive and keep that correspondence for as long as needed to handle your request and a reasonable period afterward. Your message is stored with our email hosting provider, and our replies go out through our email delivery provider (see section 5). Don't include sensitive case details in support emails; we don't need them to help you with the software.
Evidence files and exhibits live on your computer. If you choose to share one with anyone (a lawyer, a legal aid clinic, an AI assistant, a cloud service), that sharing happens outside CaseRelief and is governed by the recipient's own privacy practices, not this policy. The App itself never shares them.
License delivery, license activation and validation, refund and chargeback processing, and support when you email us. Nothing else. No marketing, no profiling, no advertising, and we never sell or share your personal information.
| Provider | Role | What they handle |
|---|---|---|
| Payment provider | Merchant of Record: processes your payment, calculates and remits sales tax | Payment card data (we never see it), billing details, your email |
| Hosting provider | Hosts the Website, the licensing service, and update files, and forwards email sent to our addresses | Licensing data (stored); IP addresses (transient infrastructure logs); email sent to us (passed on to our email hosting provider) |
| Email delivery provider | Sends the license-key email and our replies to support emails | Your email address, license key, and our replies to you |
| Email hosting provider | Receives and stores email you send to support@ or privacy@ | Your email address and the contents of your message |
| Your email provider | Sign-in for Outlook/Microsoft 365 accounts (optional; the sign-in happens between your browser and Microsoft) | Your Microsoft credentials; tokens stay on your device |
Because you buy through a Merchant of Record, that payment provider, not CaseRelief, is the seller of record responsible for payment processing and the related financial compliance.
Our hosting, payment, email delivery and email hosting providers are US companies, so the small amount of licensing data described above and any email you send us are stored and processed in the United States (and on our hosting provider's global network). Each provider maintains its own contractual data-protection safeguards. If you are in Canada, this means your licensing data (email address, order details, device code) and any email you send us are communicated outside Canada.
%APPDATA%\caserelief\ folder and the %APPDATA%\caserelief_license.key file.Because we hold so little, exercising your rights is simple. Email privacy@caserelief.net from the address associated with your purchase (that's how we verify it's you), and we will respond within 30 days.
Under PIPEDA and Quebec's Law 25, you may access your personal information, correct it, withdraw consent, request deletion, and receive a copy in a portable format. You may also complain to the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information.
Under the CCPA/CPRA (California) and similar laws in other states, you may know what we collect (this page is the complete list), access it, correct it, delete it, and opt out of sale or sharing. We do not sell or share personal information and never have, including in the twelve months preceding the date above. We do not collect sensitive personal information as those laws define it, and we will never discriminate against you for exercising your rights.
CaseRelief is sold to residents of the United States and Canada, but we honor access, correction, and deletion requests from anyone whose data we hold, wherever you live. Email privacy@caserelief.net.
If we receive a subpoena, court order, or other legal demand for the licensing data we hold, we will disclose only what the law compels, and where the law allows it, we will notify you before responding. Remember what that means in practice: the most anyone can compel from us is the licensing data in section 3: your email address, order and customer IDs, your license, the device code and device name, and the app version and activation timestamps. We cannot produce your emails, your evidence files, or your exhibits, because we have never had them.
CaseRelief is built for adults involved in legal proceedings. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, contact privacy@caserelief.net and we will delete it.
The licensing service uses digital signatures and standard security controls. On your device, credentials are encrypted by Windows so they cannot be read if copied to another machine or user account. No system is perfectly secure; if a breach affects your personal data, we will notify you and the appropriate authorities as required by law.
If we change this policy materially, we will post a notice on the Website and update the date at the top. The current version always lives at this address.
Privacy inquiries and data requests: privacy@caserelief.net
General support: support@caserelief.net
CaseRelief is a software tool. It is not a law firm, does not provide legal advice, and using it does not create an attorney-client relationship. See the Terms of Use.
caserelief.net · Blog · Terms of Use
Made for: Workplace complaints · Requests for production · Court exhibits · Emails into one PDF